Is Sage Intacct training free?

Much of it is. Sage’s Fundamentals course, the Help Centre and our training videos are all free. Onboarding training is part of your implementation, while Sage’s Learning Membership and instructor-led classes are paid.

Does Acuity24 train our finance team?

Yes. We train your team on your own configuration during onboarding, run testing sessions with you before go-live, and provide training on each new Sage Intacct release so your team keeps up.

Who do we contact for Sage Intacct support?

Your Sage partner is your first point of contact. For Acuity24 customers, that’s our customer success team: email customersuccess@acuity24.com, call +27 (0)71 181 47530 or [log a case in the Client Portal].

Can Acuity24 support us if another partner implemented Sage Intacct?

Yes. You can move your support to Acuity24 without reimplementing. Your system, data and setup stay exactly as they are, and only your partner changes. See how switching partner works.

How do we get Sage Intacct certified?

Sage offers the Sage Intacct Accounting Specialist certification for people who record transactions and run reports. Take the free Fundamentals course first, then request the assessment through Sage University.

Where is the Sage Intacct Help Centre?

Inside Sage Intacct, under Help & Support, or online on Sage’s help site. It has searchable guides for every area of the system, and our short video shows you how to use it.

Sage Intacct Training and Support

Two ways to learn

Where Sage Intacct Training Comes From

Sage Intacct training comes from two places. Your Sage partner trains your team on your own setup, and Sage University offers free and paid online courses. As your partner, Acuity24 gives you both, plus a support team to call on, with unlimited access to our consultants for your first 24 months.

Speak to a Sage Intacct Expert about Support

Sage Intacct Training for Better Performance

Onboarding training

How Acuity24 Trains Your Team

Training starts during onboarding and is built around your own configuration, not a generic demo. Your consultant works one to one with you on setup and data, then your team joins group sessions for training, testing and go-live.

Training covers:

One-to-one setup and data with your consultantGroup training on your day-to-day processesTesting sessions with your team before go-liveHands-on support from our team at go-liveTraining on each new Sage Intacct release

See how our onboarding works

Ongoing support

Sage Intacct Support After Go-Live

Once you are live, your first point of contact is our customer success team. You get unlimited access to our consultants for your first 24 months, and fixed pricing on all our services means no surprise bills for questions or fixes.

How to get help:

Email customersuccess@acuity24.com Call our team on +44 (0)1293 324675 Log a case in the Acuity24 Client Portal

Already using Sage Intacct with another partner? You can switch to Acuity24 without reimplementing.

Speak to a Sage Intacct Expert about Support

Learn at your own pace

Free Sage Intacct Training Resources

Between training sessions, these free resources from Acuity24 and Sage answer most day-to-day questions.

Our Training Videos

Short, step-by-step tutorials from our team on tasks such as projects, consolidations, budgets and payables, free to watch whenever you need a refresher.

Watch the Videos

Sage Intacct Fundamentals

Sage's free course for new users, about eight hours covering the ledger, cash, receivables, payables and reporting. Choose the UK version when you register.

View the Course

Sage Intacct Help Centre

Sage's searchable guides to every area of Sage Intacct, built right into the system. Our short video shows you how to find the answer you need quickly.

Watch the Video

Sage Intacct Community

Sage's online forum, where Sage Intacct users ask questions, share tips and learn from each other. Ideal for practical answers from people using it every day.

Visit the Community

Acuity24 guides and eBooks

Practical reads for finance leaders on cloud finance, AI and building a stronger finance function.

Read Our Guides

Go further with Sage

Sage University Courses and Certification

For deeper learning, Sage University is Sage’s own training platform. You open it from the Help & Support menu inside Sage Intacct, and its courses are updated with each release.

Complimentary courses

Free on-demand courses and short video tutorials for every Sage Intacct user. All you need to get started is a Sage account and a Sage University profile.

Browse Free Courses

Learning Membership

A paid yearly subscription that gives your whole organisation advanced on-demand courses, some with practice labs. Arrange it through your account manager.

View the Membership

Instructor-Led Classes

Live virtual classes led by Sage instructors, for teams who learn best with an expert on hand. These are booked and paid for separately from the membership.

View the Classes

Customer Certification

Sage's Accounting Specialist certification is for people who record transactions and run reports. Take Fundamentals first, then request the assessment.

Get Certified

Where to Start

Take the free Sage Intacct Fundamentals course.
Learn your own setup in your onboarding sessions.
Use the training videos for specific tasks as they come up.
Catch up on each release with our release highlights.
Add a Learning Membership when your team is ready for more.

Preparing your team for Sage AI? Read Training Finance Teams for AI-Enabled Workflows.

Talk to a Sage Intacct Expert

Questions about training, support or moving to Acuity24 from another partner? Leave your details and one of our Sage Intacct experts will be in touch. We aim to reply within one working day.

Sage Intacct Training FAQs

Is Sage Intacct training free?
Much of it is. Sage’s Fundamentals course, the Help Centre and our training videos are all free. Onboarding training is part of your implementation, while Sage’s Learning Membership and instructor-led classes are paid.
Does Acuity24 train our finance team?
Yes. We train your team on your own configuration during onboarding, run testing sessions with you before go-live, and provide training on each new Sage Intacct release so your team keeps up.
Who do we contact for Sage Intacct support?
Your Sage partner is your first point of contact. For Acuity24 customers, that’s our customer success team: email customersuccess@acuity24.com, call +27 (0)71 181 47530 or [log a case in the Client Portal].
Can Acuity24 support us if another partner implemented Sage Intacct?
Yes. You can move your support to Acuity24 without reimplementing. Your system, data and setup stay exactly as they are, and only your partner changes. See how switching partner works.
How do we get Sage Intacct certified?
Sage offers the Sage Intacct Accounting Specialist certification for people who record transactions and run reports. Take the free Fundamentals course first, then request the assessment through Sage University.
Where is the Sage Intacct Help Centre?
Inside Sage Intacct, under Help & Support, or online on Sage’s help site. It has searchable guides for every area of the system, and our short video shows you how to use it.

Sage Intacct Support

See why Acuity24 may be the best partner for you.

Why Acuity24

More Blogs

Post

Sage Intacct for Marketing, Creative and Digital Agencies

Sage Intacct accounting software for agencies gives marketing, creative and digital businesses the tools required to manage project profitability, streamline time and billing processes, and gain greater control over retainer revenue. This post shares how agencies are utilising real-time reporting and deeper performance insights to improve resource allocation, forecasting and…

Post

What to Ask a Sage Intacct Partner About Sage Intacct AI

Artificial intelligence is becoming an increasingly important part of business software, helping organisations automate processes, improve reporting and access insights faster. But when evaluating Sage Intacct and its AI capabilities, it’s important to look beyond the features themselves. Before signing with a Sage Intacct partner, make sure you understand how…

Post

The Sage Intacct Finance Intelligence Agent Early Adopter phased roll out continues

As part of the Finance Intelligent Agent (FIA) Early Adopter Program, Sage is making this new AI-powered capability available to customers in phases. This feature is in the Early Adopter program and may not be available yet in your environment. When it’s available, you’ll see a notification when you log…