Your Team
Andy Saltmer
James Mitchell
Cloudia Harding
Mark Cohen
Why Acuity24?
As a Business Partner of Sage with 30 years experience, we have always strived for innovative ways to implement solutions at the lowest risk and most value to our customers. Whether thats fixed price, unlimited services subscriptions or on-boarding cohorts. We look to ensure that every customer on-boards with Sage Intacct or Sage X3 and adopts the solution into their Business for long term success.
With our teams based in the UK and South Africa we are able to offer flexible, options around how you implement to one that works or you requirements, timelines and budgets. Without compromising on quality, experience and success.
RESOURCES
24 Day Delivery – Week by Week
Sage Intacct Starter Guide
Get Started with the Sage University
UAT Logging Access
Activation and Access
FAQ’s
What happens if I can’t commit to a 24 day on-boarding?
This isn’t an issue, you can determine a timeline that suits you better and can drop to the following cohort at any stage. This would mean a month’s delay in the process but can allow you additional time to On-Board. Speaking with your Customer Success Coach to determine at which day is best to drop back would allow for most efficient on-boarding
What is meant by a “cohort” On-boarding?
During your on-boarding you will be going through the process in groups with other customers taking the same journey. You will attend training sessions with the groups and feedback sessions as a group. You will get to know the other members of your cohort and be able to liaise with them on their experiences and work together to go live smoother.
Does this mean I won’t have access to a consultant from Acuity24?
No, we are here every step of the way to assist with your on-boarding. Our consultants will be available in group sessions and will be responding through our community portal for your User Acceptance Testing cases.
What will I pay in the second year of using Sage Intacct?
Your renewal price for the base Sage Intacct system will remain the same and your renewal will be exactly the same as this year. Should you add any features or licenses these will be additional and added to your monthly subscription. A full breakdown will be provided at renewal point.
How do I pay?
The subscription, support and on-boarding is all included within the subscription fee. This is charged monthly and will be taken by Direct Debit. As part of your initial set up we will confirm Direct Debit information with you and get you all set to start your journey.
I want to speak to a person, how do I call?
At Acuity24 we’re always just the other end of the phone. Should at any point you want to speak to a human our phone number is 01932 237110.
Is there a limit on the access I get to Acuity24?
No, you will get complete access to our Support and Customer Success Teams to ensure complete Success in using Sage Intacct. Within the On-boarding phase you will stick to your schedule and cohort (unless agreed to move). Or if this doesn’t work for you have a chat to Acuity24 and we’ll find a way to ensure your successful Go Live.